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Sales, payouts and product fulfilment

More information on payouts and how the product fulfilment process works.
How to view your sales in Print Shop and Client Galleries
Open Sales & Activity in Workspace to review sales made through your Print Shop and Client Galleries. What you can review The sales information brings together the customer, sale value, payment inf...
Workspace processing fees explained
Different charges can apply to a Workspace sale depending on how the customer pays and who fulfils the products. Keeping these amounts separate makes it easier to understand the sale. Stripe proces...
How your "Profit" is calculated
The “Profit” shown in Workspace is an estimate of what may remain from a sale after the costs Workspace can identify. It is not the same as the profit in your financial accounts. Workspace cannot s...
Choosing Queensberry fulfilment or self-fulfilment
Workspace can connect products fulfilled by Queensberry with products you fulfil yourself. Choose the method product by product according to who will produce, pack, ship and support the order. Quee...
How self-fulfilment works for Workspace sales
Self-fulfilment lets you sell products through a Workspace Shopping Cart while remaining responsible for producing, packing and delivering those products yourself. It is available on Pro and Pro+ p...
How to reconcile Stripe with the Workspace Sales Tracker
Workspace and Stripe show different parts of the same sale. Workspace records the order and fulfilment information, while Stripe records the payment, its processing fees and the payouts sent to you...
How sales in other countries are handled
Eligible Workspace galleries and Print Shops can accept orders from customers in other countries. What can be offered depends on the product, destination and the fulfilment available for that order...
How refunds, cancellations and order changes are handled
Act quickly when a customer asks to change or cancel an order. What can be changed depends on whether the order has entered production or has already shipped.Find the order firstOpen your Workspace...
What happens if there's a problem with my client's order?
Queensberry is proud of its quality and reliability, but occasionally something can go wrong. If a client reports a problem with a Queensberry-fulfilled order, gather the information promptly so ou...