Workspace can connect products fulfilled by Queensberry with products you fulfil yourself. Choose the method product by product according to who will produce, pack, ship and support the order.
Queensberry fulfilment
Use Queensberry-fulfilled products when you want eligible products produced and dispatched through Queensberry. The product options, wholesale cost and available shipping are determined by the current Queensberry offering.
You remain responsible for your client relationship, retail pricing and the information supplied with the order.
Self-fulfilment
Self-fulfilment is available on Pro and Pro+. Use it for products or services that you will supply yourself or source elsewhere.
You are responsible for product accuracy, production, packaging, shipping settings, delivery communication, replacements and customer support.
Workspace does not charge commission on self-fulfilled products. Stripe processing fees and your own production, packaging and delivery costs may still apply.
Mixed price lists and orders
A price list may contain both fulfilment types. Make it clear which products you supply and check the customer experience for each. An order containing Queensberry-fulfilled and self-fulfilled products may include both delivery charges because the items are dispatched separately.
Workspace does not charge commission on the self-fulfilled products in a mixed order. Queensberry product and fulfilment costs apply to the products Queensberry supplies.
Choose deliberately
- Confirm the product is available through the intended fulfiller.
- Allow for production, packaging, shipping, payment and support costs when setting the retail price.
- Use accurate descriptions and realistic delivery expectations.
- Check the crop, options and fulfilment method from the customer view.
- Decide who will respond if the product is damaged, delayed or incorrect.
Before going live
Review a representative cart containing each fulfilment type. Check prices, shipping and customer-facing wording so the order path is clear before clients use it.
