The Email Queue and Unsubscribe List help you understand what Workspace is preparing to send and which recipients have chosen not to receive eligible email.
Use the Email Queue
Open the Email Queue when you need to review email waiting to be processed or understand the status of a message. Check the recipient, message type, timing and status before deciding that an email has failed.
A queued message is not the same as a confirmed delivery. Delivery can also be affected by the recipient’s provider, an incorrect address, a bounce or spam filtering.
Use the Unsubscribe List
The Unsubscribe List records recipients who have opted out of applicable email. Respect these preferences and do not try to work around an unsubscribe by re-importing or repeatedly adding the same address.
System and operational messages
Not every Workspace email serves the same purpose. Marketing consent and unsubscribe preferences apply to promotional communication, while necessary service messages may include information such as an order confirmation, a download being ready or another update required to deliver the service.
Before contacting support
- Confirm the email address is correct.
- Check the message’s queue or campaign status.
- Check whether the recipient is unsubscribed where relevant.
- Ask the recipient to check spam or junk folders.
- Record the approximate send time and message type.
For campaign-specific problems, see How to troubleshoot Email Marketing delivery, bounces and unsubscribes.
