Use Track Orders in Workspace to follow an order after it has been submitted to Queensberry.
Find an order
- Open Track Orders from the main Workspace menu.
- Locate the order using the available order details.
- Open it to review its current information and status.
Understand the status
The status shows where the order is in its current journey. Production work can involve several stages, so an order may remain in progress while it is being prepared, printed, finished or consolidated.
When an order ships
When tracking information is available, use it to follow the delivery. Allow time for the carrier to register the first scan after the shipment information is created.
If something looks wrong
Contact the Queensberry team with the order number and a clear description of the concern. If you have discovered a file, spelling, product or delivery-address problem, contact us urgently. Whether a change is possible depends on how far the order has progressed.
The sales information shown for a gallery is not a substitute for the final Queensberry invoice. Production changes may not always be reflected in the original gallery-sale record, so use the completed order documentation for final costs.
