You can cancel a recurring Workspace subscription from your account settings. Before you cancel, you need to clear your regular galleries and reduce your stored data so the account can move to Welcome.
Welcome includes up to 10GB for temporary galleries. It does not include ongoing standard client galleries, so it is important to prepare your account before your paid plan ends.
Before you cancel
Download or export anything you want to keep before deleting content. Depending on how you use Workspace, this may include original images, videos, client files, gallery selections and business records.
Remove your regular client galleries and any images, videos or other stored data that you no longer need. If you keep temporary galleries, your total stored data must fit within the 10GB Welcome allowance.
Deleting content may be permanent, so check your backups before confirming any deletion.
You can see your current usage on the subscription page under Data Used. Workspace will not complete the cancellation if your account still uses more than the Welcome allowance. If this happens, return to your galleries and stored media, clear more content and try again.
Cancel your subscription
- Sign in to your Workspace account.
- Open Settings and go to your subscription page.
- Confirm that your regular galleries have been cleared and your remaining temporary-gallery data is within 10GB.
- Under your current plan, select the link beside To cancel your subscription, click here.
- Confirm that you want to cancel the current plan.
You can also open your Workspace subscription settings directly.
What happens after cancellation?
Cancelling stops your paid plan from renewing. Your subscription settings show the date your current plan expires.
After that date, regular client galleries and other services that require a paid plan will no longer be available. Welcome continues to provide up to 10GB for temporary galleries, along with free access for designing and proofing Queensberry albums and placing wholesale Queensberry product orders.
Products and optional Queensberry services are charged separately.
Welcome and 10 Year accounts
Welcome has no paid subscription to cancel. The 10 Year plan does not use ordinary monthly or annual renewal. If you need help closing either type of account, contact Queensberry support at info@queensberry.com.
If you are considering a different plan rather than cancelling, compare the current Workspace plans and features first.
